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Effortlessly keep customers updated with reliable driver ETAs.

Share Location/ETA

Let customers know exactly when drivers or technicians will arrive so they can go about their day.

Let Customers Know You're On the Way

Customer service is typically top of mind for field service and delivery customers. Markets are competitive and offering a superior, seamless customer experience is important for repeat business and growth.

Uncertainty about when a service provider or delivery will arrive can create a frustrating experience for your customers. Broad time windows and limited information disrupt their schedules, leading to increased calls to Support as they try to plan their day.

This creates a hassle and confusion for both the staff (support, dispatchers, drivers) and customers, and ultimately degrades the customer experience.


Benefits of Share Location

Linxup allows companies to share a link showing field technicians' or delivery drivers' expected time of arrival (ETA). This lets customers know exactly when drivers or technicians will arrive so they can go about their day.

  • Avoid frustrating your customers by disrupting their day with large time windows and no communication.

  • Allow them to know exactly when their service provider is arriving with a link that shows live map tracking.

  • Keep your customers’ confidence that you value their time.

  • Reduce the number of customer calls asking what time they should expect your driver.

  • Improve your driver experience by not constantly bothering them to get updates and allow them to focus on doing their job well.


How Share Location/ETA Works

When a user clicks on “Share ETA” from the toolbar on the map, a new link is created. Simply select the vehicle, when to start tracking, and the address or geofenced area it’s traveling to. The link can be emailed right from Linxup portal or copied and dropped into a text message.

This link can be set to expire after a designated period or upon reaching the destination, ensuring security and privacy.


Frequently Asked Questions

How long does the shared location link stay active?

Does the customer receive access to the Linxup Portal?