Why does the device appear on the map in grey?

It is normal for your device to display a grey icon on the map during the initialization process, but it can also turn grey when you are in an area of poor cellular or GPS coverage.

Take the following steps to identify and resolve the issue:

1. Verify that the device has power by making sure lights are lit.
2. If the device is powered, make sure that at least 60 minutes have passed since installation. The device requires up to 60 minutes following installation to obtain a cellular signal and GPS fix. See below to verify the correct light orientation
   
3. If the light orientation is correct, make sure your vehicle is in an open area and not in a parking structure. The tracking signal may be blocked in underground parking garages. The tracking signal may also be temporarily interrupted if your vehicle is in an area near a military facility or airport.
4. If the device is a plug-in device, check to make sure the OBD port is functioning by testing it with an OBD scan tool, or by installing the device in the OBD port of another vehicle. If your device is a wired device, check installation by viewing our Wired Installation Video.